Privacy Policy

Information We Collect

We collect information necessary to operate our ecommerce platform, fulfill orders, and provide customer support. Types of information include:

• Account and Contact Information: name, email address, postal address, phone number when you create an account or place an order.
• Order and Payment Data: purchase details, billing and shipping address, and payment card or payment provider information processed by third-party payment processors.
• Communications: messages you send to us, customer service interactions, and marketing preferences.
• Device and Usage Data: IP address, browser type, pages visited, referral data, and other analytics collected automatically.
• Cookies and Similar Technologies: data used to improve your experience, analytics, and advertising preferences.

How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders, manage payments, and arrange shipping.
• To communicate with you about orders, products, promotions, and customer support.
• To personalize and improve our website, products, and marketing.
• To detect and prevent fraud, abuse, and other prohibited activities.
• To comply with legal obligations and respond to lawful requests by public authorities.

Legal Basis for Processing

Where applicable, we rely on one or more of the following legal bases to process personal data: performance of a contract (e.g., to complete an order), compliance with legal obligations, our legitimate business interests (such as improving services and preventing fraud), and, where required, your consent (for marketing or certain cookies).

Cookies and Tracking Technologies

We and third parties use cookies and similar technologies to provide, secure, and improve our services. Categories include:

• Necessary Cookies: required for site functionality, shopping cart, and checkout.
• Preferences: remember language and display options.
• Analytics: collect usage information to improve the site.
• Marketing: enable personalized advertising; these may be set by third parties.

You can manage cookie preferences through your browser settings or via controls we provide on the site. Disabling some cookies may affect site functionality.

Sharing and Disclosure

We may share personal information with service providers and partners to support our operations, including:

• Payment processors and fraud prevention providers.
• Shipping and logistics partners.
• Analytics and advertising providers.
• Legal and regulatory authorities, when required by law or to protect rights and safety.

We require service providers to process personal information in accordance with applicable laws and to implement appropriate security measures.

International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. When transfers occur, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection law.

Data Retention

We retain personal information as long as necessary to provide our services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and legal requirements.

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to access, correct, update, or delete your personal data; portability; restriction of processing; and to object to certain processing. To exercise your rights, contact us at info@kovela.cfd. We may require verification before fulfilling requests.

Security

We implement reasonable technical and organizational measures to help protect personal information. However, no system is completely secure; we cannot guarantee absolute security of data transmitted to or from our platform.

Children's Privacy

Our services are not directed to children. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete such information.

Third-Party Links and Services

Our platform may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our platform. Continued use of our services after changes indicates acceptance of the revised policy.

Contact Information

If you have questions, requests, or privacy concerns, contact Kovela Creative Gifts & Home at:

Kovela Creative Gifts & Home

22 Al Fursaan Street, Al Hilal, Doha, Doha Municipality, Qatar

Email: info@kovela.cfd

This policy is provided as a general template and does not constitute legal advice. For specific legal guidance, consult a qualified professional.